PRIVACY POLICY

Jimel Transport & Bulk Landscaping Supplies ("Jimel Transport", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and products. By using our services, you agree to the practices described in this policy.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and delivery address.
• Order Information: Details about the products you order, delivery preferences, and payment information (processed securely through our payment provider).
• Communication Records: Correspondence via email, phone, or our website contact forms.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).

We collect personal information in the following ways:

• Directly from you when you place an order, request a quote, or contact us.
• Automatically through cookies and similar technologies when you browse our website.
• From third-party service providers (e.g., payment processors) as necessary to fulfil your order.

We use your personal information for the following purposes:

• To process and deliver your orders.
• To communicate with you about your orders, quotes, and enquiries.
• To improve our website, products, and customer service.
• To comply with legal obligations and resolve disputes.
• To send promotional communications (with your consent, which you may withdraw at any time).

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encrypted data transmission, and restricted access to personal data.

We do not sell or rent your personal information. We may disclose your information to:

• Service Providers: Third parties who assist us with delivery, payment processing, and website hosting, bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or to protect our rights, property, or safety.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

You have the right to access, correct, or delete your personal information held by us. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Phone: (07) 3829 0459
Email: quotes@jimel.au